Question 1

What are your minimum order quantities (MOQs)?

Accepted Answer

MOQs vary by product category—from 250 units for promotional towels to 500–1,000 units per size/colour for bath and hand towels. Full hotel linen programs typically start at 5,000+ units. Contact us for program-specific MOQs.

Question 2

Can I request samples before placing a bulk order?

Accepted Answer

Yes. Physical samples and lab dips are available within 2–3 weeks. Sample costs may apply and are often credited against your first production order.

Question 3

What are typical lead times?

Accepted Answer

Lead times range from 35–90 days FOB depending on product category, customization, and order volume. Promotional towels can ship in 30–45 days; full private label programs may require 60–90 days including sampling.

Question 4

Do you ship FOB or CIF to the USA and Canada?

Accepted Answer

Both. Default export port is Nhava Sheva (JNPT), Maharashtra. We offer FOB JNPT or CIF to major North American ports with complete commercial documentation.

Question 5

What payment terms do you offer?

Accepted Answer

Standard terms are 30% deposit upon order confirmation and 70% against bill of lading copy. Established buyers may qualify for adjusted terms after credit review.

Question 6

Can you customize sizes, GSM, colours, and branding?

Accepted Answer

Yes. We offer custom sizes (inch and cm), GSM ranges, Pantone colour matching, dobby borders, embroidery, woven labels, and retail-ready packaging.

Question 7

Which certifications do you hold?

Accepted Answer

We maintain ISO 9001:2015, OEKO-TEX Standard 100, BCI membership, GOTS (organic programs), BSCI, and SEDEX/SMETA readiness. Certificate copies are available on request.

Export buyer questions, answered

Request a quote for USA & Canada export